- Raise the issue immediately.
Be clear on what the problem is and how you would like it to be resolved.
Include all relevant information with your complaint so that investigation and resolution can take place quickly.
Stay calm. As frustrating as the situation may be, you are more likely to get a good response if you remain polite and assertive. Remember you are speaking to another person.
If the person you are talking to is unhelpful or seems unable to do anything about your request, ask to speak to someone more senior in the organisation.
Submit your complaint for free at
www.getclosure.co.za and getclosure will deliver the complaint to the appropriate person in the organisation. Keep the description short and to the point and make sure that you include all important facts.
Click here for tips on how to respond to your customers’ complaints effectively and appropriately.
What you need to know about the getclosure complaints management service
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How the getclosure complaints management system works
getclosure will deliver your complaint to the most appropriate person in the supplier organisation and prompt them to respond.
You can track the progress of your complaint on your getclosure dashboard.
What to do if you are not satisfied with the outcome of your complaint
getclosure has a database of information about remedy providers which provide services to assist consumers to resolve their complaints and grievances.
