Apart from offering an independent complaints management service, getclosure
provides links to numerous organisations and websites that provide information on consumer rights.
You can use this website to locate:
Please contact us if you know of any other resources on consumer rights that should be identified on the getclosure website.
Organisations that assist with resolving complaints
There are literally hundreds of organisations in South Africa that provide assistance with resolving consumer complaints. getclosure refers to them as remedy poviders and categorises each as a champion, an enforcer or a facilitator. In some instances, a remedy provider might fall into more than one of these categories.
Information about relevant remedy providers is published on getclosure in an easy-to-read format. You can browse this information to find an organisation appropriate to the complaint that you are trying to resolve.
To ensure that the information we publish is accurate, we ask each remedy provider to check its listing before being placed on the getclosure website. We cannot guarantee the accuracy of the information for each remedy provider and do appreciate being contacted if any listing needs to be updated or corrected. Click here
to go access our database of relevant South African Legislation.