- getclosure offers suppliers the opportunity to respond to and resolve customer complaints in a discreet online environment.
- Gaining access to this service literally takes one minute. Simply provide us with the email address of an appropriate person to deal with complaints on behalf of your organisation.
Benefits for suppliers:- Customers' complaints are delivered in a convenient format to a suitable person in the organisation.
- The opportunity to respond directly, quickly and discreetly to each complaint.
- The process ensures that complaints are not overlooked.
- Ability to monitor the status of each live complaint.
- Can display the getclosure! Committed to Excellent Service Seal on their websites.
Suppliers who want to make full use of the comprehensive getclosure service are able to subscribe by paying a modest annual fee. Subscriber benefitsinclude:
- Customisation of the complaint process.
- Access to all correspondence.
- Detailed reports about complaints handled including customer feedback.
- Click here to find out more.
Benefits of Effective Complaints Handling - Most consumers become increasingly loyal if their complaints or grievances are handled fairly, even if the outcome does not match their expectations. According to one study, 60% to 75% of customers who do complain will do business again if their complaint has been resolved and 95% will do so if the complaint was resolved quickly. Our complaints management service has been specifically designed help you to get closure.
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Costs of Poor Complaints Handling- The cost of obtaining a new customer is much higher than retaining an existing one.
- Negative word of mouth results in the loss of potential customers.
- Dissatisfied customers often do not complain; they simply switch to another brand or service.
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