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Motor industry ombudsman

Handles complaints submitted by vehicle buyers against manufacturers, importers and dealers.

NAME

Motor Industry Ombudsman

INDUSTRY

Motor & Transport

SECTOR

Assemblers, dealers, importers

MEMBERSHIP

Voluntary

WEB ADDRESS

www.miosa.co.za

EMAIL ADDRESS

mi.ombudsman@netactive.co.za

CONTACT NUMBERS

Ombudsman:
Tel: 012 841 2945/ 28891
Fax: 0112 841 2860 or 012 841 2842
Consumer complaints officer: (021) 939 9440

CONTACT PERSON

Motor Industry Ombudsman: Johan van Vreden Consumer Complaints officer: Coen Gouws (Tel: 012 841 2913)

SERVICES PROVIDED

The MI Ombudsman handles complaints by vehicle buyers against manufacturers, importers and dealers.
Online complaint form

CODE OF CONDUCT

-

LEGISLATION APPLICABLE


-

STATUS

Voluntary

ACCOUNTABLE TO

The Motor Industry Ombudsman is funded by motor manufacturers and importers. The website states that they have no say in the running of the institution.

POWERS

Arbitration proceedings are held where the parties are unable to come to an agreement.

CONSUMER’S RECOURSE

The parties are contractually bound to accept the Ombudsman's decision but there is an appeal process.

COST TO CONSUMER

No cost unless a technical inspection is required.

PUBLICATIONS

-

OTHER INFORMATION

The Ombudsman received 10 742 complaints in 2006; 3095 were resolved immediately and most of the rest were resolved by agreement. The Ombudsman had to adjudicate in 162 cases. Most complaints related to poor service (12,7%) and engine problems (11,9%).

getclosure! CLASSIFICATION

Facilitator


Written by: Ian Donovan


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