NAME | National Accomodation Association (NAA) |
INDUSTRY | Tourism and Hospitality |
SECTOR | Smaller Establishments including Bed & Breakfast |
MEMBERSHIP | Approximately 1400. Member list available on the website via the map in regions and towns. |
WEB ADDRESS | www.naa-sa.co.za |
EMAIL ADDRESS | info@naa-sa.co.za or sugarfld@iafrica.com |
CONTACT NUMBERS | Tel: (031) 561 3795
Fax: (031) 561 2088 |
CONTACT PERSON | National Chairperson: Heather Hunter |
SERVICES PROVIDED | Complaints are investigated by a provincial councillor. |
CODE OF CONDUCT | There is a customer care policy and a code of ethics |
LEGISLATION APPLICABLE | - |
STATUS | - |
ACCOUNTABLE TO | - |
POWERS | A member could be expelled or suspended. However, the NAA will also find out what the unsatified customer considers to be a reasonable outcome, so that the NAA can decide on the best course of action. According to the NAA, this leads to high standards, an informed industry, credibility at government level and consumer/member satisfaction. |
CONSUMER’S RECOURSE | Consumers can approach the Star Grading Council or the tourism provincial authority, or the NAA who will assist in directing them to the relevant organisation. |
COST TO CONSUMER | None |
PUBLICATIONS | - |
OTHER INFORMATION | - |
getclosure! CLASSIFICATION | Facilitator |
