Getclosure provides South African companies with an independent, cost-effective platform to manage and resolve customer complaints. This takes place in a discreet online environment. Register now.
Benefits
- Channel complaints: customers' complaints are delivered directly to a suitable person in your organisation.
- Obtain relevant details: customise the complaint form to ensure that you receive all relevant details from your customers.
- Retain customers: respond directly, quickly and discreetly to each complaint.
- Track progress: monitor the status of each live complaint.
- Get feedback: detailed reports about complaints and customer feedback.
- Demonstrate commitment to service: display the Getclosure Committed to Excellent Service Seal on your website.
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Benefits of Effective Complaints Handling Suppliers can build customer loyalty by handling complaints promptly and fairly, even if the outcome does not match the customer’s expectations. Our complaints management service has been specifically designed help you retain customers.
Read More Costs of Poor Complaints HandlingThe cost of obtaining a new customer is much higher than retaining an existing one.
Negative word of mouth results in the loss of potential customers. Dissatisfied customers often do not complain; they simply switch to another brand or service.
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