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RATINGS

Click here to view all ratings
SUBMIT FEEDBACK
Simply enter the name of the supplier and click "submit feedback".

 

HOW IT WORKS
  1. You submit a complaint
  2. Getclosure:
    • Delivers your complaint directly to the supplier
    • Sends them reminders
      to respond
  3. Supplier responds to your complaint
  4. Getclosure sends the response
    to you
  5. You can:
    • Reply
    • Close your complaint
    • Investigate other options
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Services for Suppliers

Getclosure provides South African companies with an independent, cost-effective platform to manage and resolve customer complaints. This takes place in a discreet online environment. Register now.

Benefits
  • Channel complaints: customers' complaints are delivered directly to a suitable person in your organisation.
  • Obtain relevant details: customise the complaint form to ensure that you receive all relevant details from your customers.
  • Retain customers: respond directly, quickly and discreetly to each complaint. 
  • Track progress: monitor the status of each live complaint. 
  • Get feedback: detailed reports about complaints and customer feedback.
  • Demonstrate commitment to service: display the Getclosure Committed to Excellent Service Seal on your website.
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Benefits of Effective Complaints Handling 
Suppliers can build customer loyalty by handling complaints promptly and fairly, even if the outcome does not match the customers expectations.  Our complaints management service has been specifically designed help you retain customers.  Read More 

Costs of Poor Complaints Handling

The cost of obtaining a new customer is much higher than retaining an existing one.  

Negative word of mouth results in the loss of potential customers.  Dissatisfied customers often do not complain; they simply switch to another brand or service.  

Read More 

Note: 

Written by: Brian Pitt


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