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  1. You submit a complaint
  2. Getclosure:
    • Delivers your complaint directly to the supplier
    • Sends them reminders
      to respond
  3. Supplier responds to your complaint
  4. Getclosure sends the response
    to you
  5. You can:
    • Reply
    • Close your complaint
    • Investigate other options
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Terms & Conditions Applicable to Customers

The following Terms & Conditions (“T&C”) apply to the use of getclosure!, including its complaint management service, by a customer (“Customer”) to pursue a complaint against persons or organisations that have supplied goods or services to the Customer ("the Services").  These T&C are in addition to the Terms of Use which are applicable to all users of the getclosure! website.

Acceptance of the T&Cs
Your use of the Services indicates your acceptance of these T&Cs and the Terms of Use and your agreement to follow and be bound by them. Do not use the Service if you do not agree to be bound by these T&C and the Terms of Use. We reserve the right to change these T&Cs and the Terms of Use from time to time and changes take effect as soon as they are published on the getclosure! website. Your continued use of the Services confirms your acceptance of any changed terms.

Inappropriate Complaints Procedure
You acknowledge that we are required to act in accordance with our Inappropriate Complaints Procedure as published from time to time and agree that you will have no claim whatsoever against getclosure! as a result of any damages or loss or expenses of any kind that may result form or in connection with or as a result of the use or threatened use of that procedure by a supplier or the implementation of the procedure by us. You also acknowledge that this Inappropriate Complaints Procedure shall be the only remedy available to you in relation to the matters described in the Summary of that Procedure, as published on the getclosure! website from time to time, and you agree to waive all other remedies that may otherwise have been available to you in relation to such matters. Click here to view a summary of the Inappropriate Complaints Procedure.

Indemnity Against Claims
You agree to indemnify us against any claim that may be brought against getclosure! arising from, as a result of or in connection with your use of the Services or any conduct by you in breach of these T&Cs or the Terms of Use.

We reserve the right to withhold the Services and/or to terminate your use of the Service with immediate effect if you fail to comply with these T&Cs or the Terms of Use.

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