getclosure! - Tourism Grading Council of South Africa

NAME	Tourism Grading Council of South Africa (TGCSA)
INDUSTRY	Tourism and Hospitality
SECTOR	Hotels and Other Accommodation
MEMBERSHIP	Voluntary. Members are accommodation establishments.
WEB ADDRESS	www.tourimgrading.co.za
EMAIL ADDRESS	enquiry@tourismgrading.co.za
CONTACT NUMBERS	Tel: (011) 895 3108 / 3000 Fax: 086 611 2405 Customer Feedback Centre: 0861 GRADED (0861 472 333)
CONTACT PERSON
SERVICES PROVIDED	If the TGCSA receives complaints of a nature that impact negatively on the establishments grading, it will inform the establishment and it will be given enough time to take corrective action. If the complaints are significant, the grading of the establishment can be changed after a reassessment and a discussion with the owner/general manager or the manager's representative. The owner/manager must provide written documentation that confirms that corrective action has been taken. There is a page on the website especially for consumer feedback or the consumer can phone the Consumer Feedback Centre. Online Complaints Form. There is also the Consumer Feedback Mechanism (CFM) which is a postage paid survey.
CODE OF CONDUCT	-
LEGISLATION APPLICABLE	-
STATUS	-
ACCOUNTABLE TO	Minister of Environment & Tourism
POWERS	Membership can be terminated on breach of the Schedule of Conditions. The member will be given seven days or a reasonable period to remedy the breach.
CONSUMER’S RECOURSE	-
COST TO CONSUMER	-
PUBLICATIONS	Code of Conduct
OTHER INFORMATION	-
getclosure! CLASSIFICATION	Facilitator