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Simply enter the name of the supplier and click "submit feedback".


  1. You submit a complaint
  2. Getclosure:
    • Delivers your complaint directly to the supplier
    • Sends them reminders
      to respond
  3. Supplier responds to your complaint
  4. Getclosure sends the response
    to you
  5. You can:
    • Reply
    • Close your complaint
    • Investigate other options
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The getclosure service

The getclosure service can be divided into three parts:

  1. Complaints management: getclosure facilitates complaint resolution between suppliers and their customers. Submit a complaint now.
  2. Compliments: getclosure publishes positive feedback about South African suppliers to highlight and promote excellent service.
  3. Information: getclosure provides a directory of sources of information about consumer rights, remedy providers and consumer protection legislation.

How getclosure assists consumers:
  • Deliver each customer service complaint to an appropriate person in the supplier organisation.
  • Follow up with the supplier to get a response to the complaint. 
  • Provide information on their rights as consumers and the remedies available to them.
  • Identify remedy providers willing to address unresolved complaints.

We encourage customers to give suppliers a reasonable opportunity to address their complaints before involving outside parties.  You should receive an initial response from the supplier within 48 hours of submitting your complaint.

How getclosure assists suppliers:
  • Collect and deliver customer complaints that have not been captured by the supplier’s own complaint handling process.
  • Provide an independent, discreet and effective channel to deal with customer complaints.
  • Customer Retention: getclosure creates an opportunity for business to address customer complaints without attracting negative publicity.
  • Maintain a complete and comprehensive record of the complaint correspondence.
  • Reports: valuable management information available in a user-friendly format.
  • Brand enhancement: we publish compliments and ratings.

We encourage suppliers to take genuine customer complaints seriously by responding quickly and constructively.

Please note that getclosure does not:
  • Itself resolve consumer complaints or gripes.  getclosure's role is to facilitate the resolution of genuine complaints by providing an efficient online platform to manage the complaints handling process.
  • Publish complaints
  • Read More

Click here to read about the getclosure philosophy and approach to consumer complaints.

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