In My wish-list for the 2008/ 09 budget published in the Mail and Guardian Réjane Woodroffe emphasises the need for clearer, more effective communication channels to enhance service delivery. According to Woodroffe, consumers often do not know where or how to complain and need to be given a channel to make themselves heard. She suggests setting up a national free cell phone call centre for complaints about service delivery by all departments across all three levels of government. This really strikes a chord with us. What do you think?