The final draft of the Consumer Protection Bill is due to be presented to Parliament this month and should be in force as the Consumer Protection Act by the end of the year. Consumer watchdog, Wendy Knowler, highlights some of the key features of the Bill in “How the Consumer Protection Bill will work for you”, including measures to stop companies from deliberately exploiting consumers and introducing legislation regarding overbooking.
Click here to read the full East Coast Radio Consumer Watch blog post.
In her latest Consumer Watch column in the Cape Times Knowler also states that the Consumer Protection Bill will protect consumers from what it terms “unconscionable conduct”. It is unconscionable for a supplier to knowingly take advantage of the fact that a potential consumer was substantially unable to protect their own interests because of physical or mental disability, illiteracy, ignorance, inability to understand the language of an agreement, or any similar factor.