From the Team: The Second Chance

Published in June 30th, 2008

Posted by Quentin Tannock in Customer Retention, From the Team

One simple reason businesses love the getclosure! service is the way we give them a second chance to resolve their customer’s problems.
Recently I blogged on how respected research, and my own experience, provides evidence that consumers with a problem that is quickly resolved by a supplier are many times more likely to return to that [...]

Tip of the Week: Green Medicine

Published in June 27th, 2008

Posted by Emma Donovan in Tip of the Week

1 Comment

I’m sure that many of you have been victims of the debilitating coughs, colds and flues that appear to be out in full force at the moment. With this in mind I thought it would be useful to share these tips about responsible handling of medication from an article in the July issue of [...]

Compliment of the Week: Cell C

Published in June 26th, 2008

Posted by Emma Donovan in Compliment of the Week

No Comments

In the past few weeks Cell C has made a enormous effort to promptly and professionally deal with customer complaints submitted via getclosure! In fact, they are hot on the heels of our featured supplier from last week, Amazing Vouchers.
Our statistics about Cell C for June 2008 indicate that the average customer satisfaction with the [...]

HIV 911

Published in June 25th, 2008

Posted by Emma Donovan in Consumer Awareness

No Comments

The SA Good News website has picked up on a really great initiative called HIV 911 which is a comprehensive guide to over 6 500 HIV/ AIDS related support services in South Africa.
It enables organisations to:
•   Network more effectively with one another.
•   Identify potential partners and collaborators for projects.
•   Easily locate and recommend supplementary support [...]

Global Emissions to be Halved by 2050

Published in June 24th, 2008

Posted by Emma Donovan in News Update

No Comments

Eskom, Transnet and Sasol support the long-term climate change policy framework drafted by global business leaders which is due to be presented to the Group of Eight leading industrialised nations next month.
According to a Business Report article, the framework has been facilitated by the World Economic Forum and the World Business Council for Sustainable Development [...]

Competition Winner!!

Published in June 23rd, 2008

Posted by Emma Donovan in Competitions

6 Comments

Congratulations to Michelle van Vuuren who has won the getclosure! Rate our Website Competition. We love her suggestion and think it will really help to create awareness about our service and database of consumer information:
Put a banner/ link on women24 website. Women are the main buyers/ consumers and a load of women I network with [...]

How to Cut Back on Bank Charges

Published in June 20th, 2008

Posted by Emma Donovan in Tip of the Week

No Comments

It’s really important to know exactly what your bank charges you each time you make a withdrawal or transaction. Charges vary for each bank and each type of account, but all add up to a substantial amount if you are not careful. Avoid paying a Saswitch convenience fee by using your own ATM [...]

Amazing Vouchers: Compliment of the Week

Published in June 19th, 2008

Posted by Emma Donovan in Compliment of the Week

4 Comments

Amazing Vouchers are setting a high standard in resolving complaints submitted via getclosure! They have acknowledged each complaint delivered and the average time taken to provide a response has been an impressive 1.2 days. Feedback from their customers reveals high levels of satisfaction with both the way in which Amazing Vouchers has dealt with [...]

World Refugee Day 2008

Published in June 18th, 2008

Posted by Emma Donovan in Consumer Awareness, General

No Comments

20 June is World Refugee Day. According to a UN Refugee Agency (UNHCR) Survey, there were 11.4 million refugees and 26 million others displaced internally by conflict or persecution at the end of 2007.
The World Refugee Day events this year will focus on the fundamental need for protection. This includes economic security, freedom from violence, [...]

Competition Spot Prize

Published in June 17th, 2008

Posted by Emma Donovan in Competitions

5 Comments

Congratulations to Rory Levey who has won the spot prize this week for the getclosure! Rate our Website Competition. His suggestion is: “I would suggest maybe, advertising on your website the top ten or so frequently complained about industries within South Africa. Not necessarily giving out the names of the companies but for example Marketing, [...]

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