One simple reason businesses love the getclosure! service is the way we give them a second chance to resolve their customer’s problems.

Recently I blogged on how respected research, and my own experience, provides evidence that consumers with a problem that is quickly resolved by a supplier are many times more likely to return to that supplier in the future. To visit the article click here.

My article today highlights a simple and effective tool for customer retention offered by getclosure! – the second chance.

With the best will in the world, it can happen that your customers’ problems are not resolved satisfactorily within your organisation. Let me provide an example from our database: AM, the client of a finance company, wrote to getclosure! yesterday to say “X Finance has satisfactorily dealt with my complaint. It appeared that the fault was on my side and not on theirs. Thank you very much for your assistance.”

getclosure! offers an entirely discreet service that provides you the opportunity to deal with the problem privately, without undeserved publicity. As the quote above illustrates, sometimes the customer’s problem is due to the customer’s error. getclosure! not only captures your clients unresolved problems but works hard to refer them to the right person in your business so that you have the best second chance possible to put things right and keep the clients custom, and to keep your brand reputation intact.

For more information on how getclosure! can help your business, contact the getclosure! team by clicking here. We will be delighted to help.

Quentin is also one of the team who dreamed up getclosure! With a background in law, arbitration and business, he has gained extensive experience in technology transfer and IP exploitation and now serves as an advisor to leading hi-tech corporations in several countries. Click here to read more about Quentin.