Of customers providing feedback, 100% are satisfied or more with the way Pick n Pay handle their complaints, and also with the outcome of these complaints. Here is an example which illustrates that Pick n Pay take their customers’ complaints seriously:
Thank you to Moses, from whom I received a very friendly & understanding [...]
Compliment of the Week: Pick n Pay
Published in July 31st, 2008
Posted by Emma Donovan in Compliment of the Week
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Interview with getclosure! Customer Liaisons Manager Funiwe Mtshazo
Published in July 30th, 2008
Posted by Emma Donovan in Interviews
Our interview this week is with an incredibly enthusiastic and dedicated member of our team. Funiwe successfully manages all customer queries and ensures that your complaints get to the right person in the supplier organisation.
A little bit about getclosure!:
What is your position at getclosure!
Customer Support
What does your average work day entail?
Calling companies to try [...]
Another Spot Prize Winner in our 5 Star Customer Service Competition!!
Published in July 29th, 2008
Posted by Emma Donovan in Competitions
Congratulations to Mrs White who has won a R250 prize for her compliment about Classic Creations. It’s wonderful to read such high praise about a young team that excel in terms of the service they provide and the way they treat their customers:
Classic Creations have recently installed a beautiful wrought iron staircase, and ballustrade at [...]
What you need to know about RSS
Published in July 29th, 2008
Posted by Emma Donovan in General
Using RSS and Google Reader has made my life so much easier and enables me to follow far more blogs and news feeds than I used to. This prompted me to put together a post for those of you who are new to the online social media scene or who haven’t experimented with [...]
From the Team: A bit about our online chat service
Published in July 28th, 2008
Posted by Funiwe Mtshazo in From the Team
The first thing I do everyday when I walk into my office is ensure that live person pro is on…
This is a new feature on the getclosure! website, which allows me to chat with consumers as they browse through our pages. Consumers can now receive assistance without picking up the phone and making a call [...]
Tip of the Week: Listen to your customers
Published in July 25th, 2008
Posted by Emma Donovan in Tip of the Week
Guest post by Marcel Oudejans.
Ring ring … hello?
How often have you phoned a supplier & been promised a return call … only to have to make that call yourself a few days later to find out what’s going on? Does the thought of having to call a supplier again, to follow up on a commitment, [...]
Compliment of the Week: OK Furniture
Published in July 24th, 2008
Posted by Emma Donovan in Compliment of the Week
100% of OK Furniture’s customers are satisfied with their complaint outcome according to getclosure! customer feedback from January 2008 – June 2008. What an achievement! The average customer rating of the complaint outcome is 2.8 out of a maximum of 4. Another way to measure customer satisfaction is to rate the level [...]
Interview with getclosure! Manager Richard Wright
Published in July 23rd, 2008
Posted by Emma Donovan in Interviews
This week I’m interviewing Richard, a passionate and dynamic member of our team who manages the day-to-day operations of getclosure! Although he has only been in the industry for 18 months, his insight and maturity has enabled him to play a significant role in the growth of the company thus far.
A little bit about getclosure!:
What [...]
ANC Criticises the Press Ombudsman
Published in July 22nd, 2008
According to a recent Business Day article, ANC secretary-general Gwede Mantashe has described the Press Ombudsman as a “joke” as it was “not performing its function of protecting society from the media”. He is also reported as saying that that “if the body did its work properly there would be no need for a [...]
From the Team: we are responding to user requests
Published in July 21st, 2008
Posted by Brian Pitt in From the Team
Thanks to all the feedback we got from our “Rate Our Website” competition, we have been able to make some enhancements to our site and system with a specific focus on user benefits.
There are a lot of exciting additional features due to be launched with our next major update which will happen in about two [...]
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