My last blog post was on the topic of a simple and effective tool for customer retention offered by getclosure! – the second chance. To visit that article, explaining how we successfully offer suppliers a second chance to retain their customer’s business, click here.

The article prompted Richard of getclosure! to email me another example from our database that I think is worth relaying to readers:
Earlier this month Wayne wrote to us to say “Thumbs up to you and your team. I really do appreciate the efforts that you have done to sort my ordeal out. So many thanks again. And thanks too to Mrs S Botha from African Bank. I am quite impressed with the services she provided me and am really thankful. I will email her a letter of my appreciation”. Another satisfied customer, thanks to the second chance offered to the Bank by the getclosure! service.

Our aim is that everyone should benefit – your customer should be satisfied and you should keep their business. Remember, we don’t just capture complaints and keep them confidential; we also work hard to find the right person in your organisation to pass the complaint on to so that the complaint has the best chance of being resolved.

For more information on how getclosure! can help your business, contact the getclosure! team by clicking here. We will be delighted to help.

Quentin is also one of the team who dreamed up getclosure! With a background in law, arbitration and business, he has gained extensive experience in technology transfer and IP exploitation and now serves as an advisor to leading hi-tech corporations in several countries. Click here to read more about Quentin.