The first thing I do everyday when I walk into my office is ensure that live person pro is on…

This is a new feature on the getclosure! website, which allows me to chat with consumers as they browse through our pages.  Consumers can now receive assistance without picking up the phone and making a call or sending me an email: simply click on the live person chat and I will be alerted.

“Hello my name is Funi, How may I assist you?” is what pops up just after they have clicked on the live person; we chat and I help them in what ever way I can, most the time I walk the them through lodging a complaint.

I believe live person adds a personal touch to the getclosure! website, and consumers seem to enjoy chatting and appreciate the few minutes I put aside to chat to them.

It is important when you are working with people to ensure that you are at the top of your game with the kind of service that you are giving.  Live person has helped me to assist people who wish to lodge their complaint or just need to know more about the getclosure! service.  Why don’t you try it out next time you visit www.getclosure.co.za

Funiwe deals with consumer queries and makes sure that complaints are delivered to the correct person in the supplier organisation. She monitors feedback to ensure that the getclosure! service is constantly updated and improved to meet your needs. Click here to read more about Funiwe.