Of customers providing feedback, 100% are satisfied or more with the way Pick n Pay handle their complaints, and also with the outcome of these complaints. Here is an example which illustrates that Pick n Pay take their customers’ complaints seriously:

Thank you to Moses, from whom I received a very friendly & understanding call, with solutions as to how they are addressing problem areas – Pam Graves.

Out of a maximum rating of 4, the average customer rating for the way Pick n Pay handle their complaints is 2.3 (satisfied) and with the outcome is 2.5 (pleased). It’s great to see that they are making such an effort to keep their customers happy and effectively resolve complaints. Keep up the great work!