We’ve all been swamped in negative stuff about the tough economy, shaky politics (if any) and to cap it all, bad sports performances. Sometimes it’s a struggle to stay positive. And hard to be hopeful that things will get better. But if you tuned in to 702 Talk Radio this week, like I did, you might have had the same feel [...]

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It’s really important to use medication safely and effectively.  I have included a couple of useful tips from a recent article in the Weekend Argus, along with the rationale explaining why each safety measure is so important:

Always store medication below 25?C in a dry, locked cabinet

Heat and humidity both [...]

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Incredible Connection has received some really great feedback from their customers via getclosure! The average customer ratings for the way they handle complaints and for the outcome of complaints are both 3 out of 4.  Half of the customers providing feedback are satisfied with the outcome of their complaints and with the way their [...]

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From 1 to 5 September 2008, 1 000 law firms representing 18 200 attorneys will be offering South Africans the opportunity to draw up a basic will, free of charge.  According to a recent article in the Cape Times, the main aims of the project are to emphasise the importance of having a valid [...]

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The specialised police crime fighting unit known as the ‘war room’ has received high praise following the arrest of 65 suspects in 24 hours.  The war room was established in May 2008 to tackle serious crime in the Western Cape, by focusing on the co-ordination and sharing of information.  It got off to an [...]

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getclosure! is publishing a series of interviews to increase consumer awareness about various remedy providers and the valuable role which they play in South Africa.  Our first interview is with Advocate Clive Pillay, Ombudsman for Banking Services (OBS).
1.  What is the primary function of the office of the Banking Ombudsman?
To resolve disputes between banks [...]

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Guest post by Marcel Oudejans
As every successful business owner knows, it is vitally important that your customers speak highly of you.  ‘Word-of-mouth’ advertising is considered to be the most effective and profitable form of marketing, as happy customers are likely to talk highly about your business to their families, friends and colleagues: social proof [...]

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Radio 702 presenter Redi Direko sparked an interesting discussion about the Consumer Protection Bill on her talk show this morning.  Guest speaker Neil Kirby, a Director of Werksman’s Attorneys, stated that the Bill has been designed to bring together all components of consumer law and deal with it in a constructive and legislative manner.  [...]

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Judging by their rapid response time, Old Mutual takes complaints resolution seriously: they have acknowledged 86% of complaints within 2days and take an average of 9 days to resolve complaints submitted via getclosure! It’s great to see that they are getting positive feedback for their efforts too:  100% of Old Mutual customers are satisfied [...]

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Bev has been instrumental in getting the getclosure! blog up and running.  When I started working for getclosure! in March 2008 I had absolutely no blogging experience and am extremely grateful to Bev for introducing me to the online social media world and to some amazing people who have also been really supportive and [...]

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