getclosure! is publishing a series of interviews to increase consumer awareness about various remedy providers and the valuable role which they play in South Africa. Our first interview is with Advocate Clive Pillay, Ombudsman for Banking Services (OBS).
1. What is the primary function of the office of the Banking Ombudsman?
To resolve disputes between banks [...]
Interview with the Banking Ombudsman, Advocate Clive Pillay
Published in August 25th, 2008
Posted by Emma Donovan in Interviews
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Tip of the Week: Suppliers are ‘customers’ too
Published in August 22nd, 2008
Posted by Emma Donovan in Business Blitz
Guest post by Marcel Oudejans
As every successful business owner knows, it is vitally important that your customers speak highly of you. ‘Word-of-mouth’ advertising is considered to be the most effective and profitable form of marketing, as happy customers are likely to talk highly about your business to their families, friends and colleagues: social proof [...]
Latest Scoop on the Consumer Protection Bill
Published in August 21st, 2008
Posted by Emma Donovan in SA Legislation
Radio 702 presenter Redi Direko sparked an interesting discussion about the Consumer Protection Bill on her talk show this morning. Guest speaker Neil Kirby, a Director of Werksman’s Attorneys, stated that the Bill has been designed to bring together all components of consumer law and deal with it in a constructive and legislative manner. [...]
Compliment of the Week: Old Mutual
Published in August 21st, 2008
Posted by Emma Donovan in Top Rated
Judging by their rapid response time, Old Mutual takes complaints resolution seriously: they have acknowledged 86% of complaints within 2days and take an average of 9 days to resolve complaints submitted via getclosure! It’s great to see that they are getting positive feedback for their efforts too: 100% of Old Mutual customers are satisfied [...]
Interview with Beverley Merriman
Published in August 20th, 2008
Posted by Emma Donovan in Interviews
Bev has been instrumental in getting the getclosure! blog up and running. When I started working for getclosure! in March 2008 I had absolutely no blogging experience and am extremely grateful to Bev for introducing me to the online social media world and to some amazing people who have also been really supportive and [...]
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