The National Assembly adopted the Bill on 26 September 2008. It will now go back to the National Council of Provinces (NCOP) to consider and adopt the changes effected by the National Assembly. According to a dti spokesperson, they do not foresee any significant delays to the Bill being passed as a result [...]
From the Team: Why consumers turn to getclosure!
Published in September 29th, 2008
Posted by Richard Wright in From the Team
Over the last 2 months I have immersed myself in some rather interesting data. A question suppliers often ask me is “why would our customers choose to use getclosure! to submit their complaints when they can just call our call centre or email our customer care email address” - so in March this year [...]
Tip of the Week: emergency numbers you need to know
Published in September 26th, 2008
Posted by Emma Donovan in Tip of the Week
Ambulance: 10177
Any emergency: 107 from any Telkom phone (landline or pay phone) or 021 480 7700 from a cell phone.
Cell phone emergency (Cell C, MTN, Vodacom): 112
Police: [...]
Compliment of the Week: Renault
Published in September 25th, 2008
Posted by Emma Donovan in Compliment of the Week
Here is an example of the great feedback which Renault has received recently via getclosure! from happy customers:
We have had a few problems with the dealership which we bought our car from and decided to take it to Renault, The Glen due to its close proximity to our home. The service advisors, receptionists and sales [...]
From the Team: Codes of Conduct
Published in September 22nd, 2008
Best practice requires that organisations do have a procedure for dealing appropriately with consumer complaints. According to the British Standards Institution, one of the leading suppliers of management systems, codes of conduct should form part of an effective approach to complaints management. And the International Standards Organisation has recently published ISO 10001, a [...]
Tip of the Week: Measure twice, cut once
Published in September 19th, 2008
Posted by Emma Donovan in Tip of the Week
Guest post by Marcel Oudejans.
My grandfather, a talented craftsman, used to tell me to “measure twice, cut once” when we worked on a project together. I would be irritated with the ‘extra’ work that I needed to do, but I soon overcame this initial impatience when I found silly measurement errors moments before causing [...]
Want to get involved on Do It Day this year?
Published in September 18th, 2008
Posted by Emma Donovan in Consumer Awareness
Friday 19 September 2008 marks the fourth annual Do It Day in South Africa. It is an opportunity for all South Africans to pull together and contribute to their communities by volunteering to share their time, skills and knowledge. The Greater Good SA website has a list of over 90 projects which you can [...]
Interview with Mbulelo Baba: City Ombudsman, City of Cape Town Municipality
Published in September 17th, 2008
What is the primary function of the Office of the City Ombudsman?
In brief: to deal with complaints about the City of Cape Town.
When should a consumer lodge a complaint with your office?
In summary: When your complaint about the municipality of Cape Town is not resolved by the relevant department in the administration, you [...]
Core Definitions of the Consumer Protection Bill
Published in September 16th, 2008
Posted by Emma Donovan in Consumer Legislation & Regulation
At the public hearings of the Consumer Protection Bill in Cape Town last week, the deputy director-general of consumer and corporate regulation, Zodwa Ntuli, unpacked the definitions of “consumer” and “supplier” as they have been used in the Bill.
The definition of a “supplier” used in the Consumer Protection Bill encompasses more than just a [...]
From the Team: the value of compliments
Published in September 16th, 2008
Posted by Brian Pitt in From the Team
Since my last blog post on 21 July 2008 getclosure! has recorded the two busiest months since the site went live about a year ago. Fortunately most people think our website is doing a pretty good job, but we are regularly made aware of little changes that would make the site even more informative [...]
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