The National Assembly adopted the Bill on 26 September 2008. It will now go back to the National Council of Provinces (NCOP) to consider and adopt the changes effected by the National Assembly. According to a dti spokesperson, they do not foresee any significant delays to the Bill being passed as a result [...]
From the Team: Why consumers turn to getclosure!
Published in September 29th, 2008
Posted by Richard Wright in Business Blitz
Over the last 2 months I have immersed myself in some rather interesting data. A question suppliers often ask me is “why would our customers choose to use getclosure! to submit their complaints when they can just call our call centre or email our customer care email address” – so in March this year [...]
Tip of the Week: emergency numbers you need to know
Published in September 26th, 2008
Posted by Emma Donovan in Top Tips
Ambulance: 10177
Any emergency: 107 from any Telkom phone (landline or pay phone) or 021 480 7700 from a cell phone.
Cell phone emergency (Cell C, MTN, Vodacom): 112
Police: [...]
Compliment of the Week: Renault
Published in September 25th, 2008
Posted by Emma Donovan in Top Rated
Here is an example of the great feedback which Renault has received recently via getclosure! from happy customers:
We have had a few problems with the dealership which we bought our car from and decided to take it to Renault, The Glen due to its close proximity to our home. The service advisors, receptionists and sales [...]
From the Team: Codes of Conduct
Published in September 22nd, 2008
Posted by Ian Donovan in Business Blitz
Best practice requires that organisations do have a procedure for dealing appropriately with consumer complaints. According to the British Standards Institution, one of the leading suppliers of management systems, codes of conduct should form part of an effective approach to complaints management. And the International Standards Organisation has recently published ISO 10001, a [...]
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