Next up in our series of interviews with South African remedy providers is the MIO.
What is the primary function of the office of the Motor Industry Ombudsman (MIO)?
The primary function of the MIO is to adjudicate disputes within the South African motor industry where a deadlock has been reached by the parties involved in the dispute.
When should a consumer lodge a complaint with the MIO office?
The MIO is the very last resort before a complaint will have to go to court. Motor Dealers and their customers must attempt to settle disputes amongst themselves amicably and only when there seems to be no resolution, should the case be referred to the MIO.
What 3 tips can you offer our readers?
• Always take your time when buying a car.
• Make sure that everything agreed to done so in writing.
• Make sure that you have all the documentation for the vehicle such as licence and registration papers, service book, owner’s handbook and spare key.
Click here to read the full interview on www.getclosure.co.za
