100% of Nando’s customers providing feedback on www.getclosure.co.za are satisfied with the outcome of their complaints.  What is even more impressive is the fact that 100% of these customers are also pleased with the way their complaints have been handled, with an average rating of 3 out of 4.  Nando’s has acknowledged 100% of complaints submitted via getclosure! and take an average of 1.3 days to provide an initial response.  The compliment which Rebecca Naidoo’s submitted about Nando’s is a perfect example of their attitude to constantly improve levels of customer service.  Having received bad service at Nando’s Rebecca went back a year later,

“and was pleasantly surprised with the new owner’s willingness to serve and his staff’s ability to be efficient and precise with my order and willingness to offer more just in case I wanted to add to my order.  I was taken aback by the eagerness which was well appreciated.”

The funky Nando’s website is also worth checking out, with a restaurant locator, a nutrition section and some great recipe ideas.  If you’ve had great service from Nando’s recently we’d love to hear about it, so leave a comment on the blog or click here to submit a compliment on the getclosure! website.