Well done to Pick n Pay for being named the best retailer in the world! They were given the award by the National Retail Federation for their excellence in service to South African customers.
The award was presented to the CEO of Pick n Pay, Nick Badminton, at the NRF’s Annual Convention and Expo in New [...]
It is common sense to most of us that customer retention is the best way to ensure your business survives – of ‘recession proofing’ your business. Paradoxically it can seem common sense to cut customer service costs and customer retention costs during hard times. It may be that cost-cutting across the board is necessary to [...]
Guest post by Marcel Oudejans.
We’re living in the “Google world” where virtually any information you’re looking for can be found within seconds. We’ve become accustomed to instant meals, pizzas that get delivered “within 40 minutes or less” and up-to-the-second news. This desire for instant gratification is a marketing tactic that has almost been overused. [...]
Lesley recently submitted this short and sweet compliment for Juicy Lucy, as she was really impressed with the service they provided!
“Excellent food, environment and service. Perfection down to the very last detail.”
Well done, Juicy Lucy!
If you would like to submit a compliment for great service you have recently received, please click here.
Heather Hunter, the President of the National Accommodation Association of South Africa, was recently interviewed by getclosure!. She tells us how the association operates and how consumers can go about lodging complaints against small tourism and hospitality establishments.
1. What is the primary function of the National Accommodation Association?
The National Accommodation Association of South Africa [...]
