Thanks for sharing your experience with us, Shane. It seems as though gym consultants often leave out information such as this, which is why it’s so important to ask questions. Perhaps you should raise your issue with Planet Fitness’ management team?

That is the kind of situation which the Office of Consumer Protection is warning consumers about, and emphasises the fact that communication between parties involved should be clear at all times. Try submitting your complaint by clicking here, and getclosure! will deliver it to the most appropriate person at Planet Fitness, and hopefully your problem will be resolved.

Hi Linda, have you tried submitting your complaint on the getclosure website? If not, please click here to fill in the complaint form.
This discreet process is fast, free and effective and you can track the progress of your complaint on your personal getclosure dashboard.

Hi Christo, have you tried using our independent complaints management service to sort this issue out? If not, click here to complete the complaint form and we’ll deliver it to the most appropriate person at Planet Fitness.

Hi

In 2008 I took out a year contract for my younger brother, in March, therefore contract ended in march 2009. Made my last payment 1 April 2009. In Janruary 2009 I went and handed in a letter to virgin active but then i phoned in in march to find out if everything was in order, they did not have any record of my letter and i had just given birth in december 2008 so i told them i can no make another trip please cancel the account. I get a call today sayind i owe R1495 and i do not work. What are my options?

Good day all.

I like all of you, I have opened a PF gym account.
I opened mine in 2005, the term ended on the 31/01/2007.
The PF consultant asked if I was interested in an Auto renewal, I firmly said no.
So after my last instalment on the 31/01/2007, 3 and half years later, I get an sms stating that my Account has been Handed over and I am in arrears for R6500.00.
Now I’m a highly peed off, because they are so quick to call you when you miss a payment while you are still in your contract period but now they want R 6500.00 after 3 years with out call or sms or a letter in the post or debit off my bank account. This sounds suspect.

Then I contacted the branch where I opened the account, they advised that will write off the balance, just to be informed by the Head office PF that the branch manager does have the authority to write of balance.

Then yesterday, I checked my post, and I got a Red letter from the Lawyers of PF, offering Amnesty or your will Handed over and you will be taken to Court.
Now, what this Amnesty entails is that I must take out a new contract with PF and they will Write off the Arrears of R 6500.00 – so if I sign, I’m admitting that I was wrong. OR go to court to fight this and pay my lawyer his fees.
What a load of BullS**T.

Then when I call the Lawyers, my call just gets transferred and transferred then the call gets DROPPED, each time every time.

Now where do I turn too, can you guys help me please as I work in an Institution where I can’t afford to have a Judgement against me, I might even loose my Job.

Regards

Unfortunately I have been shoved from pillar to post since August 2008. My local gym in Port Elizabeth says it must be dealt with by head office and head office say it must be dealt with in Port Elizabeth.
Nature of complaint Billing problem – Overbilled/ Incorrectly charged/ Statements or invoices not received
Complaint description When joining up, the “sales person” advised a personal membership of an additional R129, but if I changed my mind in 3 weeks, I could cancel. I did this in the required written letter, but the person to whom I handed it to was fired a week later and no one knows where my letter is. I put a hold on my stop order until they said they would sort it out, which they never did. This month on the 1st, two amounts of R500 were taken out of my account without any authority there of. I am a student and now my budget for food for the rest of the month is is Planet Fitness’s account. No one seems to be able to help. This particular gym has a high turnover of staff, so no one knows what is actually going on.
Proposed solution I would like you to refund me
Solution description I would like to be refuned the R1000 that was withdrawn and I would like to know why my contract is still not canacelled more than twoj years later? I would like to cancel both my contracts with Planet Fittness, as I feel this is disgracefull behaviour and I want nothing further to do with this gym

Hi my name is Julian Manamela and my problem is that I want to terminate my= gym contracts now after year with my service provider and now m being told= that I can’t because I signed a 3 years contract with them and I can’t aff= ord to pay them anymore as I just graduated and I am not employed full time= and I want to relocate back home in the East rand and I can’t travel from = the Tsakane to Soweto for Gym.

The other thing when I signed the contract I told their consultant that I a= m not going to be in Soweto for long as I knew that it was my last year at = school and he told me that its fine they will terminate it but now m told t= hat I signed a 3years contract and I now feel cheated by the sale consultan= t who wanted to meet his record by misleading me.

Please advise me on what to do…

Hi Julian,

My partner and i have joined Zone Fitness gym in Nov 2010-Our sales consultant has not explained all the period options available for gyming and was quite pushy in signing the contracts and we ended up signing for 24 months-we were not told of the cash option where you can pay month to month -they advertise on their website. Due to circumstances, we would like to transfer to a branch closer to home base(Parow branch) but was informed that it is not possible. This I don’t understand as they all operate under the Zone Fitness banner.

We still want to gym but they are not giving us much option to continue by saying we cannot join another branch closer to us hence us wanting to cancel instead.And like all the above people when we signed up we were also told that we can give 1 month notice.I looked at their cancellation process and they have a 75% cancellation fee which we would need to pay. This is ridiculous-this is basically paying for the whole gym membership and who has that money to pay immediately. With the new consumer act how does it help the consumer in not paying such alot of money in cancellation fees????

And do I have a leg to stand on to cancel and not paying such an outlandish amount in cancellation fees?

Regards,
Jesica Parenzee

HI ,
I too signed a 24 monthcontract with Planet Fitness in Fairmount , starting in Feb 2010. This particular gym is a Feminique gym and being in a religious neighbourhood, is for women only. Towards the end of last year a decision was made by the gym to allow men to use the facility ,but as it is a women’s only gym , it was decided (without consent arnered formt eh patrons of this gym) that men only would be allowed on Tuesdays and Thursdays and women would be allowed on Mon/Wed/Fri. The days that my schedule allowed me to attend happened to be a Tuesday and a Thursday, so for two months I could not attend the gym as the only days I could attend were now male only days. I complained , but to no avail. Eventually the idea was scrapped and I can now attend when I want to . However , I have lost 2 months of my membership due to a decision taken on their part that I had no say in.

My contract will expire in Feb 2012 , and I intend to terminate it as the service I have received has been terrible.
When the consumer protection act comes into play , would I be able to argue that I am entitled to 2 months rebate or early termination due their decision which cost me 2 months loss of access?
Thanks

I have a question. I was in N1City one saturday a few weeks ago and got stopped by a zone fitness sales person. I was a bit unsure of taking up the contract but was told that its fine..I have a 5 day cooling off period if i should want to cancel. She gave me her number and filled out the form for 2 years.

When i got home i thought about it and decided that I would like to go to a different gym with a few friends. I called her trhe Monday, didnt get her in but left a message.she then called back and I told her that i wanna cancel. She was obviously not impressed but said ok. I took that to mean that all is sorted.

End of the month the installment of zone fitness gets debited from my account. I call her and get no answer. I call the zone fitness branch where I was supposed to go to and they confirmed that nothing was cancelled.

I called her again and she said that she will call me back. She didnt. I called the headoffice and they said she was busy but that she will call back. She did, and said that they looking for my letter of cancellation.

I didnt no about this, I was of the opinion that the call was enough? Why didnt she mention the letter before>? I thought u needed written notice if you cancel AFTER the 5 day cooling off? Do i have a leg to stand on? Or was this just me being silly?

I laid complaint by manager and he said that you should give a letter. and that they cant cancel it now.

Thank you very much Patrick!

i joined planet fitness in december 2010 where i was on a 3year contract(debit order) and september this i was offered another option as planet fitness was having a limited special, you join or if you are an existing member your existing contract will be replaced by the new one where i paid up front for 3years R6804.00 so i was happy i never have to pay another debit order for the next 3years and i was told the new membership will replcae the old member because when they send the new one through the admin department will cancel the old one and replcae it with the new one. as GOD is my witness we are in November and apart from the once off payment i made, my ld membership is still active and i’m paying for it everymonth when i enquired about it i was not the old membership wasn’t canceled but the new one is in place and that i must go to the planet fitness where i signed up initially for the old to cancel so i i did only to be told they do not do cancellation i must call or send an e-mail so i sent an e-mail in october till now on one has gotten back to me and everyday i call planet fitness consumer line on 0861 496 463 and the phone rings and rings with no answer then it cuts me off. my problem is how can a company like planet fitness not pick up that a person already has a memebership and that old one must be cancelled and the new one put into place. it seems one one wants to take responsility for assist client. i just fill just like with the financial institutions there should be an OMBUDS where we can take this companies to find resolutions becuaes it makes no difference if you read the small print or not because it seems there’s always hidden agenda. i feel this sales people should be competent to sale and to give advised. i strongly feel something should be put into to place to protect us just like they are doing with the banks and any institution that offers finacial services to consumers

Hi there. I had a planet fitness contract from nov 2008 to nov 2011. One moth before the expiry date i went to go and see the consultant. He told me that i dont have to give notice. My contract will epiry automatically. when end of nov came they debt my account twice. what must i do? Can i go and reverse the debt order? I feel that i haven’t got a contract anymore. So i dont owe them anything? please help.

I’m really upset with planet fitness, I was a friends guest for 2days and I filled in the guest form and signed it, the sales guy then I asked if I would be interested I told him that I would be but couldn’t as have been recently retrenched from mu job,then now recently I get a call from lawyers saying I owe planet fitness 12000 and I asked them how the hell is this possible when I’ve never been a member and have never even received a membership card. I called planet fitness and requested the registration form I got the copy of the forms and the signature is a forgery of my one(the one from the guest form), the handwriting is not mine and everything is squabled. I’m very upset and have decided that I’m going to take legal action against them coz this is fraud and they are tarnishing my good name!