African Bank has been rated as the second top supplier in the last six months. Well done on having such excellent customer service.  This week African Bank received this wonderful compliment via getclosure!:
“Thank you very much African Bank. Thank you for the speedy way in which you attended to and solved my claim/complaint. You have [...]

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First National Bank last week jumped with two feet into the social media arena with the launch of How can we help you?, described as “a niche social network centred on financial content”, according to Andy Hadfield, FNB’s Web 2.0 guy, writing for the Mail & Guardian’s Tech Leader column.
The interactive website is intended to [...]

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Just in time for World Consumer Day last Sunday, the South African government officially launched the National Consumer Tribunal (NCT)  last week.
Despite being in operation for over a year, the uptake of the tribunal’s services has not been that great, hence the need for an event to raise its profile.
For instance, I had no idea [...]

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Guest post by the Rocking the Daisies team.

At 8.30 pm on Saturday 28 March 2009, the lights on Table Mountain will go out, along with lights in almost 2,000 towns in over 80 countries around the world. The initiative is supported by a host of celebrities in South Africa, from Desmond Tutu [...]

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This week we’d like to commend Toyota on their excellent customer service. Having staff that go the extra mile goes a long way to building friendly and sustainable relationships with your customers. Jessica, one of Toyota’s happy customers recently submitted this compliment via getclosure!:
“I would like to thank Johann Snyman at Toyota in Rustenburg and [...]

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getclosure! recently interviewed the General Manager of the Internet Service Providers’ Association, Ant Brooks. He describes the organisation and informs consumers how they can go about lodging a complaint against their Internet service provider.
1. Describe how ISPA operates and what its primary function is.
The Internet Service Providers’ Association (ISPA) is a South African Internet industry [...]

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Guest post by Marcel Oudejans

How do your customers perceive your company’s service? To find out, you could ask for feedback from customers, send them survey forms, read your corporate blog comments, or look at complaint drivers like getclosure!. The fastest and easiest way, however, is to go directly to the source of any potential [...]

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Banking experiences can be hair raising, especially towards the end of the month. Which is why it is good to hear that customers are having good experiences as a result of excellent customer service.

Kathleen recently visited Standard Bank in Bryanston to open an account, and had the following compliment for their staff:

“Standard Bank’s new branch [...]

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Just in case we weren’t totally convinced that we’re going through a time of massive paradigm change and cultural shifting, the team at Discovery Networks has released the findings of a ground-breaking study – revealing the male consumer is entering a new stage of evolution. Who’d have thought, huh?
Reported in Marketingweb, the study says that [...]

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Guest post by Andy Gilder.

Justmoney.co.za, South Africa’s online guide to money, has found that more and more South Africans are making use of credit cards over cash, and the website has seen significant levels of credit card applications over the first two months of the year.
Commenting on a report by the National Payment [...]

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