getclosure! recently interviewed the General Manager of the Internet Service Providers’ Association, Ant Brooks. He describes the organisation and informs consumers how they can go about lodging a complaint against their Internet service provider.
1. Describe how ISPA operates and what its primary function is.
The Internet Service Providers’ Association (ISPA) is a South African Internet industry [...]

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Guest post by Marcel Oudejans

How do your customers perceive your company’s service? To find out, you could ask for feedback from customers, send them survey forms, read your corporate blog comments, or look at complaint drivers like getclosure!. The fastest and easiest way, however, is to go directly to the source of any potential [...]

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Banking experiences can be hair raising, especially towards the end of the month. Which is why it is good to hear that customers are having good experiences as a result of excellent customer service.

Kathleen recently visited Standard Bank in Bryanston to open an account, and had the following compliment for their staff:

“Standard Bank’s new branch [...]

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Just in case we weren’t totally convinced that we’re going through a time of massive paradigm change and cultural shifting, the team at Discovery Networks has released the findings of a ground-breaking study – revealing the male consumer is entering a new stage of evolution. Who’d have thought, huh?
Reported in Marketingweb, the study says that [...]

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Guest post by Andy Gilder.

Justmoney.co.za, South Africa’s online guide to money, has found that more and more South Africans are making use of credit cards over cash, and the website has seen significant levels of credit card applications over the first two months of the year.
Commenting on a report by the National Payment [...]

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