Banks are often the source of much dinner table groaning and whinging, but it looks like they are starting to up their game. Over the last two weeks we have featured compliments for African Bank and Standard Bank on the blog, and since then both First National Bank and Absa have also received some fantastic compliments. The financial industry overall has also been rated well in the last week (see getclosure! ratings), so well done on delivering such great service.

Eldore was delighted with the customer service at First National Bank:

“Wow! And WOW! Absolutely amazing service! Thank you Mr MJ Letsoalo from FNB (the Tzaneen branch). I’m still amazed by the absolute friendliness, efficiency, professionalism and the commitment to customer care. I will recommend FNB to all my friends and business associates above any other financial institute.”

Customers from Absa have been very impressed with the bank’s customer and complaints handling services:

“My complaint was professionally handled and solved as quickly as possible, as my records were updated within 72 hours. Thanks very much Absa, you have great customer service agents, like Lindiwe, who are dedicated to their jobs… Good job, well done Absa!” – Frans

“I would just like to say thank you for the service I received at Absa in Midrand. It was excellent and right now I am thinking of using Absa as my bank in the near future. Thank you Absa.” – Kelifoe

If you too have experienced excellent service recently, feel free to use getclosure! to submit your compliment.