It looks like the transformation of public transport is starting to take shape in South Africa, just in time for the World Cup next year. Dealing with public transport can be tricky at the best of times, so it is encouraging to see public transport companies, such as Metrorail, delivering high quality service and making their customers’ journeys hassle-free.
Saadiqa sent through this compliment for Metrorail’s Customer Care centre:
“Each time I call Metrorail’s Customer Care Service there is always a friendly, polite and helpful employee on the other end. Within a few seconds I was given response to my query. This happens on different occasions with different people. However, the results still remain of the same quality. Their friendly staff really brightens up my day. I hope that other companies follow their example.”
If you have received good service recently, use getclosure! to submit your compliment and spread the word about your experience.
