Compliment of the Week: Outsurance

Published in May 28th, 2009

Posted by Emma Donovan in Compliment of the Week

Congratulations to Outsurance for receiving the getclosure compliment of the week:
Everybody who was dealing with my case, starting with Rodney, was so professional and helpful. Outsurance have the best staff. I have been with other insurance companies before, but Outsurance was outstanding. I am telling everybody about my experience with Outsurance. Thank you, [...]

A new way to spend your Saturday

Published in May 22nd, 2009

Posted by Dianne Shelton in Tip of the Week

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When the Cape Town weather is bad, or if you’re just looking for a different way to spend your Saturday morning, why not visit the Neighbourgoods Market at the Old Biscuit Mill in Woodstock?
Founded just over three years ago, the market features over 100 speciality traders every Saturday morning, selling fresh farm food, organic and [...]

Compliment of the Week: Wimpy

Published in May 21st, 2009

Posted by Dianne Shelton in Compliment of the Week

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Being able to anticipate your customer’s needs and providing for them before being asked to do so is a sure-fire way to impress your customers and retain them in the long run.
Denise and her husband recently visited Wimpy and were impressed with the manner in which their waiter attended to them.
“My husband and I went [...]

34% Power price hike? Have your say

Published in May 20th, 2009

Posted by Emma Donovan in News Update

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Proposed 34% electricity rate hike got you worried? Have your say by the 2nd of June 2009 by visiting the National Energy Regulator of South Africa (Nersa) site .
The regulator has requested public comment by the start of next month, and will also be holding public hearings on 8 and 9 June. The regulator has [...]

Tip of the Week: Eat Smart at Woolworths

Published in May 15th, 2009

Posted by Emma Donovan in Tip of the Week

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Guest post by the Rocking the Daisies Team
Some time ago we recommended that seafood fans use the SASSI guide when deciding on what fish to buy or order at restaurants.
We’re pleased to see that the first South African food store has realised the importance of preserving our marine reserves, and has taken the idea one [...]

Compliment of the Week: Pick n Pay

Published in May 14th, 2009

Posted by Emma Donovan in Compliment of the Week

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Service excellence in the tourism industry

Published in May 13th, 2009

Posted by Dianne Shelton in News Update

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The Indaba 2009 Welcome Awards were held in Durban this week. In association with South African Tourism, the awards acknowledge tourism and hospitality companies who excel in delivering quality service to their customers. With the 2010 soccer events around the corner, it is great to see that companies are taking the time to attend to [...]

World Fair Trade Day

Published in May 12th, 2009

Posted by Dianne Shelton in Consumer Awareness

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Did you know that last Saturday 9 May was World Fair Trade Day?
This day has been around since 2001 and occurs on the second Saturday of May. The day has been set aside by the World Fair Trade Organisation to increase awareness around ethical trading between customers and producers.
Fair trade is about purchasing goods that [...]

What do you look for in a bank?

Published in May 11th, 2009

Posted by Emma Donovan in Consumer Awareness

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Unsurprisingly, low bank charges are the most important factor when South Africans choose a bank, according to the latest Justmoney poll.
47% of the people replying to the poll said that low charges were the most important factor when choosing a bank. And, almost a quarter of respondents rated customer service as a critical factor in [...]

How can complaints be good for business?

Published in May 8th, 2009

Posted by Emma Donovan in Customer Retention, Tip of the Week

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Guest post by Marcel Oudejans.
It’s in our nature to become defensive when we’re criticized - who likes to be told that their work is not up to standard or that they have not met someone’s expectations? In business however, it would be a mistake to take a customer complaint personally: for the most part, that [...]

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