Pick n Pay has an impressive 4 out of 5 stars in our customer centric ratings, placing them in fourth place overall this week. We would like to commend them on their consistently high standard of customer service and commitment to their customers.
Here is an example of the positive feedback which we have [...]
Compliment of the Week: Pick n Pay
Published in May 14th, 2009
Posted by Emma Donovan in Top Rated
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Service excellence in the tourism industry
Published in May 13th, 2009
Posted by Dianne Shelton in News Update
The Indaba 2009 Welcome Awards were held in Durban this week. In association with South African Tourism, the awards acknowledge tourism and hospitality companies who excel in delivering quality service to their customers. With the 2010 soccer events around the corner, it is great to see that companies are taking the time to attend to [...]
World Fair Trade Day
Published in May 12th, 2009
Posted by Dianne Shelton in Consumer Awareness
Did you know that last Saturday 9 May was World Fair Trade Day?
This day has been around since 2001 and occurs on the second Saturday of May. The day has been set aside by the World Fair Trade Organisation to increase awareness around ethical trading between customers and producers.
Fair trade is about purchasing goods that [...]
What do you look for in a bank?
Published in May 11th, 2009
Posted by Emma Donovan in Consumer Awareness
Unsurprisingly, low bank charges are the most important factor when South Africans choose a bank, according to the latest Justmoney poll.
47% of the people replying to the poll said that low charges were the most important factor when choosing a bank. And, almost a quarter of respondents rated customer service as a critical factor in [...]
How can complaints be good for business?
Published in May 8th, 2009
Posted by Emma Donovan in Business Blitz
Guest post by Marcel Oudejans.
It’s in our nature to become defensive when we’re criticized – who likes to be told that their work is not up to standard or that they have not met someone’s expectations? In business however, it would be a mistake to take a customer complaint personally: for the most part, that [...]
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