What you need to know about the Long-term Insurance Ombud’s Office:
- It provides out-of-court resolution of disputes between complainants and insurers fairly, quickly and informally.
- This service is free for consumers.
- Rulings are legally binding on insurers.
The Office has just released their latest annual report. Here are a couple of interesting stats. In 2008:
- 8 290 complaints received by the LTI Ombud’s Office.
- (This is a 4.6% from 2007)
- 87% of complaints were finalised within six months.
- 44% of claims were resolved wholly or partially in favour of consumers.
- The office recovered more than R72 million in benefits for consumers.
Read a complete summary of the Report on www.getclosure.co.za
