The Presidency hotline has been up and running now for just over two weeks. The aim of the hotline is to let disgruntled citizens call the President’s office on a toll-free number (17737) and lodge their queries or complaints about government inefficiency.
According to an article on The Mail and Guardian Online, the hotline received more [...]
Presidency hotline receives mixed signals
Published in September 30th, 2009
Posted by Dianne Shelton in News Update
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Collect-a-Can aim to break their own record
Published in September 25th, 2009
Posted by Dianne Shelton in Tip of the Week
Guest post by the Rocking the Daisies team.
In October 2007, Collect-a-Can made a Guinness World Record of collecting the most steel cans in one month. Almost two million steel cans were collected. According to Mathabo Phomane, PR and marketing manager for Collect-a-Can, they are determined to break their own record this year.
The media partner for [...]
Compliment of the Week: Game
Published in September 25th, 2009
Posted by Dianne Shelton in Compliment of the Week
It is often the little things which we do not expect which make for a great customer service experience.
Justin recently made a purchase from Game in Somerset Mall, and had the following compliment to give:
“I phoned Game to enquire about a microwave. I spoke to a salesman, Sam. He was very efficient and could give me [...]
Prevent identity fraud
Published in September 23rd, 2009
Posted by Dianne Shelton in Consumer Awareness
Identity fraud is becoming more common than you think. A recent study in the UK, run by Yougov, estimated that one in eight adults have been the victims of identity fraud. As awful as these statistics are, there are local measures set in place to prevent consumers from becoming victims of ID fraud.
Wendy Knowler writes [...]
R500 up for grabs in the latest getclosure competition
Published in September 21st, 2009
Posted by Emma Donovan in Competitions
The getclosure team is constantly thinking up ways to make sure that your complaints are resolved quickly and easily. We also want to give you the most up-to-date consumer affairs info via our website and blog. We particularly like to highlight which suppliers are on top of their game when it comes to customer [...]
Monday Madness: hospital food bingo
Published in September 21st, 2009
Posted by Emma Donovan in Monday Madness
An English blogger and patient who goes by the name ‘Traction Man’ has been cooped up in an NHS hospital for over six months. His disgust with the quality of the food inspired him to initiate Hospital Food Bingo where he posts photos of the meals online and asks people to guess what they [...]
Compliment of the Week: Outsurance
Published in September 17th, 2009
Posted by Lucinda Carolus in Compliment of the Week
Judging by the positive feedback on www.getclosure.co.za, Outsurance definitely knows the meaning of extending great customer service. One of their happy customers shared the following story about receiving outstanding service from them:
My car broke down on the Pietersburg Highway with a car full of kids on the way back from the KNP. My wife [...]
Flight Centre launches Airline Failure Protection
Published in September 16th, 2009
Posted by Emma Donovan in General
There is often an element of stress associated with flying, especially when you’ve cut things a bit fine and are counting on the airline being on time in order to make it to that crucial meeting or special occasion. Worse still, there is the niggling worry that the flight may not take off at [...]
Anti-smoking laws are becoming stricter
Published in September 15th, 2009
Posted by Dianne Shelton in News Update
South Africa’s law on smoking was recently amended, and are becoming stricter as they continue to prohibit smoking in certain areas.
The Tobacco Products Control Amendment Act, No. 23 of 2007, recently approved by President Jacob Zuma, aims to control smoking in public places, such as restaurants, pubs and bars, and reduce the amount of smoking [...]
How effective is Social Media in an emergency?
Published in September 14th, 2009
Posted by Emma Donovan in Monday Madness
ABC News in Australia reports that two young girls lost in an Adelaide storm water drain posted their predicament on Facebook, rather than calling the emergency services number.
“The Metropolitan Fire Service (MFS) in Adelaide says it is worrying that two girls lost in a storm water drain raised the alert on a social networking site [...]
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