Do you find that you have too many clothes in your wardrobe? If you give it some thought you’ll probably find a couple of things that you’ve only worn once, or that you could have worn before the last doughnut craving (but sadly can’t squeeze into anymore), or something that is so last season you [...]
REWARDROBE, recycle, refashion, renew
Published in October 30th, 2009
Posted by Emma Donovan in Tip of the Week
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Compliment of the Week: Vodashop Village Walk
Published in October 29th, 2009
Posted by Lucinda Carolus in Compliment of the Week
Congratulations to Shaun Van Zyl, an employee at Vodashop Village Walk who has received the getclosure Compliment of the Week. Shaun earned some serious brownie points by going the extra mile to help a customer in need:
“We had a problem with a laptop which was bought on contract from Vodashop in Northgate on 30/12/2008. Mr. [...]
LPGSASA Conference
Published in October 26th, 2009
Posted by Emma Donovan in General
When: 09 November 2009
Where: The Indaba Hotel in Fourways, Johannesburg.
How to register: Click here for to see the program and download the registration form.
getclosure director Patrick Deale will be giving a presentation about the Consumer Protection Act at the LPGSASA conference this year. His presentation will focus on the topic “Value for money: What [...]
Compliment of the Week – Tiger Brands
Published in October 22nd, 2009
Posted by Emma Donovan in Compliment of the Week
In line with our tips on “How to effectively harness the power of feedback“, Tiger Brands are certainly on top of their game when in comes to customer service and responding to their customers’ queries:
“I contacted Tiger Brands via their website with a query about a favourite product (Simply Delicious Indian Cook-in Sauces) which I [...]
Consumer Protection Act Series #7
Published in October 21st, 2009
Posted by Emma Donovan in Consumer Legislation & Regulation
The general trend in society at the moment is for everyone to cram as much as possible into each day, which sometimes results in double booking or missing a meeting or appointment. Try to keep track of all your appointments, as you may have to pay a penalty or lose your deposit if you [...]
Compliment of the Week: The Kitchen Studio
Published in October 16th, 2009
Posted by Lucinda Carolus in Compliment of the Week
The Kitchen Studio, a leading manufacturer of designer kitchens and bedrooms really knows how to deliver great professional, quality service to their customers. One happy customer tells getclosure of her experience:
“I had my study designed and fitted by Conrad from the Kitchen Studio and was very impressed with the prompt and efficient service. The cupboards [...]
DON’T COMPLAIN if you don’t want good service
Published in October 15th, 2009
Posted by Emma Donovan in Consumer Awareness
getclosure and SA Rocks are excited to announce the launch of the “Don’t Complain Campaign”. Inspired by the recent US election “Don’t Vote Campaign”, this initiative is designed to help consumers to affect and effect positive change in South Africa. We want to motivate South Africans to become more proactive and do their [...]
SA cell phone interconnect fees to drop by 30c
Published in October 14th, 2009
Posted by Dianne Shelton in News Update
Good news for South African cell phone users – The Department of Communications has called for interconnect fees to drop by 30c. This means that each time someone wants to make a call to another network (e.g. from Vodacom to MTN) the networks will only pay each other R0,95 to switch calls, compared to R1,25 [...]
Pressing economic times demand a new mindset in support of local enterprises
Published in October 12th, 2009
Posted by Dianne Shelton in Consumer Awareness
Guest post by Proudly South African.
Local enterprises are the lifeblood of any country which has its sights set on sustainable economic growth and real social development. However, growing and developing into thriving businesses that can contribute to employment creation first and foremost requires that a sustained demand is established for the products and services [...]
The future of “customer service” departments
Published in October 9th, 2009
Posted by Emma Donovan in Customer Retention
Guest post by Marcel Oudejans
With advent of virtually instant global communication, the consumer is gaining an advantage: the ability to make an informed decision based not just on the seller’s sales methods but also on previous customers’ experiences. Customers are learning that they have rights and that they can support or reject a supplier [...]
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