In her latest article in the Mail & Guardian, Fisher-French succinctly describes why she tried out the getclosure service, what she thought of it, and what South African suppliers get out of it. Click here to read the article now.
We’d love to hear your feedback too. Please feel free to leave a comment here [...]
First-hand account of the getclosure service by Maya Fisher-French
Published in November 30th, 2009
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Compliment of the Week: ABSA
Published in November 26th, 2009
Posted by Lucinda Carolus in Compliment of the Week
ABSA has done a fantastic job by assisting one of their customers, Nomathemba, who is very happy with the outcome of her complaint. This is definitely a true reflection of what customer service is all about. Well done, ABSA!
“Excellent customer care and support was received with the delay in the payment of my bond. [...]
Tiger Brands launches the Eat Well, Live Well Campaign
Published in November 25th, 2009
Posted by Emma Donovan in Consumer Awareness
This campaign sets out to improve consumer awareness when it comes to nutrition, and to help consumers make informed, healthy purchasing decisions. We spoke to Bongiwe Njobe, the Tiger Brands Executive Director for Corporate Sustainability to find out more:
How will consumers know when they are buying an Eat Well Live Well product?
They will see [...]
Consumer Protection Act Series #8 – Examining goods before purchase
Published in November 23rd, 2009
Posted by Emma Donovan in Consumer Legislation & Regulation
Have you ever been lured into purchasing a gorgeous looking (or sounding) product from a catalogue and then been horrified when it arrives and barely resembles the description of what you’ve ordered?
Luckily, this will be a thing of the past once the Consumer Protection Act comes into effect in October 2010, as suppliers will have [...]
Compliment of the Week: Steers
Published in November 19th, 2009
Posted by Lucinda Carolus in Compliment of the Week
We as consumers work hard for our money and as a result we like to spend our money on good quality products. So when we visit a fast food outlet, we expect good quality food with exceptional customer service, and this is exactly what Madelein experienced recently when she visited the Meyersdal branch of Steers.
About [...]
Peak call costs to be cut in 2010
Published in November 18th, 2009
Posted by Emma Donovan in News Update
Vodacom, MTN and Cell C have all agreed to reduce their mobile terminating rates by 36 cents, from R1,25 to 89 cents.
This agreement came about as a result of Communications Minister Siphiwe Nyanda’s personal intervention after negotiations led by the Independent Communications Authority of South Africa (ICASA) broke down. Click here to read the [...]
Compliment of the Week: Lewis Stores & getclosure!
Published in November 12th, 2009
Posted by Lucinda Carolus in Compliment of the Week
For the getclosure complaints management service to be 100% effective, both consumers and suppliers need to use it appropriately, and it’s great when we receive feedback which demonstrates that this is happening:
“Your website has proved to be swift and effective! Thank you getclosure! Thank you Lewis Stores for being so efficient! You guys are fantastic!” [...]
Results of the Orange Index Awards 2009
Published in November 11th, 2009
The results of the Ask Afrika Orange Index® 2009 were presented at an award ceremony at Melrose Arch in Johannesburg last week. The feverous energy in the room before the results were announced is a tribute to the people who spend their professional lives dealing with disgruntled and upset consumers. It was great to [...]
Winner of the getclosure competition announced
Published in November 10th, 2009
Posted by Emma Donovan in Competitions
Congratulations to Jezile Dhlamini for winning the R500 prize in the latest getclosure competition!
When we contacted Jezile to tell her about the prize we asked her a couple of questions. Here is what she had to say:
1. What do you think of the getclosure newsletter?
I love the newsletter! I love that the newsletter not [...]
Do complaint numbers reflect on quality of customer service?
Published in November 9th, 2009
Posted by Emma Donovan in Customer Retention
The Independent Communications Authority of South Africa (ICASA) presented its 2008/ 2009 Annual Report in parliament last week, identifying which service providers have received the most complaints.
According to an article on MyBroadband, ICASA processed a total of 2 155 complaints over the last year. Telkom received the largest proportion of these complaints (21%), Cell [...]
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