Vanessa tells getclosure about the amazing service which she received from Caroline’s Fine Wine Cellar recently:

“I’ve always been a fan of Caroline’s Fine Wine, particularly when I am looking for gifts for clients and friends. You can pop in, explain to Caroline what you are looking for and what your budget is, and know you are going to walk out with a brilliant selection of wine. Yesterday though I got even more amazing service than usual. When I discovered my wallet was at home, without even batting an eyelid Caroline suggested I give her a call with my credit card details later on. Thanks a mill – I had 2 very happy clients later that afternoon! (PS I hope you suddenly don’t get an influx of customers “forgetting” their wallets after this!)

Wow, talk about great customer service; that is certainly a great way to improve customer loyalty! It also makes such a difference when shop owners are knowledgeable about their products and help their customers choose the right one.

Do you have any similar stories to share about excellent customer service? Submit a compliment on www.getclosure.co.za and tell us all about it.