Congratulations to Jezile Dhlamini for winning the R500 prize in the latest getclosure competition!

When we contacted Jezile to tell her about the prize we asked her a couple of questions. Here is what she had to say:

1. What do you think of the getclosure newsletter?
I love the newsletter! I love that the newsletter not only contains info on compliments or complaints but issues that affect consumers – from the CPA to developments within customer service and research.

2. Have you got anything exciting lined up to do with your prize money?
I’m a typical girl – so I will either use the money to go out for a nice dinner, pamper myself or get a stunning pair of shoes!

3. What do you enjoy most about the getclosure website?
I love the supplier and industry ratings.

4. Where have you had great customer service recently?
Standard Bank – I had been having problems with their online banking- went into the branch and still the online banking application was giving me problems, which were sorted out by the branch consultant and thought that was the end of that – later that day received an email from Standard Bank and the online team apologizing for the inconvenience – I wish that a lot more companies could be so proactive and not look at customer service as a generic issue with generic responses/ resolutions. (Click here to read other compliments about Standard Bank)

5. What do you think of the Don’t Complain Campaign?

I love the call for action – that if you don’t complain – you cannot elevate service levels or then can’t complain about bad service if you are not prepared to do something about it. I think this becomes more important, with 2010 coming up – companies not only need to elevate their game to serve the SA customer but have a global outlook to service, as we will now be servicing global customers with different service expectations that we will be measured against.

If you would like to sign up to our monthly newsletter please visit the getclosure homepage and scroll down to the bottom left-hand side of the page where there is a box for you to enter your email address.

Finally, I’d like to extend a big thank you to everyone who entered the competition and provided feedback about our newsletter. We are constantly trying to improve our service so please keep sending your ideas and feedback through to me: emma@getclosure.co.za