Vodacom, MTN and Cell C have all agreed to reduce their mobile terminating rates by 36 cents, from R1,25 to 89 cents.
This agreement came about as a result of Communications Minister Siphiwe Nyanda’s personal intervention after negotiations led by the Independent Communications Authority of South Africa (ICASA) broke down. Click here to read the [...]
Peak call costs to be cut in 2010
Published in November 18th, 2009
Posted by Emma Donovan in News Update
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Compliment of the Week: Lewis Stores & getclosure!
Published in November 12th, 2009
Posted by Lucinda Carolus in Top Rated
For the getclosure complaints management service to be 100% effective, both consumers and suppliers need to use it appropriately, and it’s great when we receive feedback which demonstrates that this is happening:
“Your website has proved to be swift and effective! Thank you getclosure! Thank you Lewis Stores for being so efficient! You guys are fantastic!” [...]
Results of the Orange Index Awards 2009
Published in November 11th, 2009
The results of the Ask Afrika Orange Index® 2009 were presented at an award ceremony at Melrose Arch in Johannesburg last week. The feverous energy in the room before the results were announced is a tribute to the people who spend their professional lives dealing with disgruntled and upset consumers. It was great to [...]
Winner of the getclosure competition announced
Published in November 10th, 2009
Posted by Emma Donovan in General
Congratulations to Jezile Dhlamini for winning the R500 prize in the latest getclosure competition!
When we contacted Jezile to tell her about the prize we asked her a couple of questions. Here is what she had to say:
1. What do you think of the getclosure newsletter?
I love the newsletter! I love that the newsletter not [...]
Do complaint numbers reflect on quality of customer service?
Published in November 9th, 2009
Posted by Emma Donovan in Business Blitz
The Independent Communications Authority of South Africa (ICASA) presented its 2008/ 2009 Annual Report in parliament last week, identifying which service providers have received the most complaints.
According to an article on MyBroadband, ICASA processed a total of 2 155 complaints over the last year. Telkom received the largest proportion of these complaints (21%), Cell [...]
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