Defy has done a fantastic job to display good customer service and retain a customer after she submitted a complaint against them. Elain was impressed with the efficient way in which Defy dealt with her complaint. She had the following to say:

“I bought a Defy Double Door fridge from Makro. When the fridge was delivered I realised that the fridge door had twisted. Within 2 weeks of phoning Defy Service I had a brand new door delivered and installed. I was amazed at the wonderful service and very well trained, efficient and delightful staff. Well done Defy I will be purchasing all Defy stoves and hobs for my new kitchen.” – Elain Steinberg

Come and share with us your experience of great customer service by submitting a compliment on www.getclosure.co.za.