In any organisation, demonstrating exceptional customer care can go a long way to the continual success of the business. So when you have great, well trained staff like Pilate from Hyundai Automotive demonstrating such fantastic service, you know this business is going to be around for a long time. This is what Pilate had to say:

I previously visited other dealerships & the individual attention & after care has no comparison to the excellent service I received at Hyundai The Glen. The individual that brings out the excellence at this dealership is the Sales Executive ‘Pilate’ who always reassured me & kept to his promises. ‘Pilate’ just did not want to sell me a car but at the same time wanted me to be comfortable & satisfied with my choice. Pilate reassured me of the comfort in my choice. He also contacted me later that evening to find out how was my drive to KZN and as to whether I experienced any problems. I have never heard of other salesmen do this. ‘Pilate’ possess excellent customer service skills & could be a shining example to others. I strongly feel that ‘Pilate’ is highly capable of managing a team & training them to possess the rare qualities that he has. The Hyundai group should be proud of having such a person to lift up their name. Well done ‘Pilate’. Keep up the excellent work and may Gods blessings always be with you. - Neelan Veerappen

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