PayPal has become a hot topic for discussion since FNB announced their exclusive Top Up and Withdraw service with PayPal last week.
FNB customers can now use PayPal to receive payments for goods and services online (previously South Africans could only use PayPal to make payments). The two major benefits are that it is quick [...]
Looking at PayPal in action in SA
Published in March 31st, 2010
Posted by Emma Donovan in General
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Nestlé surrenders to power of social media
Published in March 29th, 2010
Posted by Emma Donovan in News Update
In a recent News24 column, Alistair Fairweather uses a Greenpeace campaign against Nestlé to demonstrate how powerful “desktop activism” and social media campaigns can be once they begin to snowball and gain momentum.
Fairweather concludes that “desktop activism” is the start of a movement – not a movement in itself: “does desktop activism replace real world [...]
The broadband price war is here
Published in March 26th, 2010
Posted by Emma Donovan in News Update
After MWEB announced last week that it would be offering uncapped broadband for the first time, rival @lantic shot back the next day with a similar offer, and Afrihost has just undercut both providers with their new uncapped packages.
On 18 March 2010 MWEB announced that it will offer uncapped broadband packages in South Africa. [...]
Compliment of the Week: Dell
Published in March 25th, 2010
Posted by Emma Donovan in Compliment of the Week
Having staff members that are both friendly and knowledgeable is a winning formula when it comes to customer retention. The following feedback submitted about Dell on getclosure is a great example of this:
“Fantastic service in computer parts replacement for my Dell Inspiron 910. Great technical assistance and next day courier delivery with no questions [...]
Compliment of the Week: Vodaworld
Published in March 18th, 2010
Posted by Mduduzi Ndlovu in Compliment of the Week
Good customer service is never forgotten, and it’s great when consumers share their positive experience. Rowley Medlin had this to say about VodaWorld:
“Last week I complained about the incredibly low volume of my message alert on my brand new Nokia X3. Today I went back to Midrand VodaWorld and I was helped by Ashley. He [...]
Paying for online news – the debate continues
Published in March 14th, 2010
Posted by Lucinda Carolus in News Update
In a recent IOL poll, only 4% of consumers said they would pay for online news. Their reasoning for this varied, including the fact that there are other means to hear, see and read about the news, other than online; so why pay for something that can be easily retrieved through other media?
The impact of [...]
Compliment of the Week: VW
Published in March 11th, 2010
Posted by Mduduzi Ndlovu in Compliment of the Week
We all love great service, and sometimes, some company personnel go an extra mile to help their customers. Darryl recently received more than just great service from VW Benoni Citi and had this to share:
“I would like to express my sincere gratitude for the exceptional customer service received from Trevor Poonsammy with regards to the [...]
Interview with Mduduzi Ndlovu
Published in March 5th, 2010
Posted by Emma Donovan in Interviews
With some exciting projects in the pipeline for 2010, we decided that it was time to expand our core team. On that note, I’d like to officially welcome Mduduzi, who joined us a couple of weeks ago. We’re looking forward to working with him over the next couple of months.
1. What is your role at getclosure? [...]
Compliment of the Week: Virgin Mobile
Published in March 4th, 2010
Posted by Mduduzi Ndlovu in Compliment of the Week
We are just coming out of recession and money is tight. Getting over billed is the last thing anyone needs right now. But you will be happy to know that when such problems arise, there are suppliers out there who will listen and will keep you in-the-loop on how your problem is being resolved. Alan [...]
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