A new electronic queuing system will soon be rolling out, to ease the waiting periods at Home Affairs. Visitors are to receive a number to indicate their place in the queue.
The new system will assist the department to obtain useful information such as, how long visitors have been queuing and how many people visited a branch at a particular day. This will enable them to manage customer expectations and plan accordingly.
This project has been piloted at their Khayelitsha branch and the time spent at this particular branch has already been reduced.
The department is even looking to the banks for their expertise to assist them with the management of their front offices. Discussions with the Business Unity South Africa (Busa) have already commenced.
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Once fully implemented, do you think this new system will improve the service delivery of the department? We would love to hear your thoughts.
