This week, the Carte Blanche Consumer team tackle the issue of customer service at the Joburg City Council, look in to debt collectors knocking on consumers’ doors about outstanding fines and find out what you can do if you are battling to keep up with credit card payments.

Customer ‘Don’t Care’?

Carte Blanche is inundated with complaints from residents of South Africa’s biggest metro about bad service at the Johannesburg City Council’s customer care centre. Designed to handle queries with minimum fuss and delay, and supposedly state-of-the-art, is this the case? Or is it actually a hive of inactivity? Carte Blanche Consumer’s Dorothy Dearheart puts the centre on the line.  Producer: Backyard Productions

JMP Debt

The Johannesburg Metro Police Department appears to have turned to debt collectors to bully motorists into paying outstanding fines. But how legit is this tactic, and why don’t the cops do their own debt-collecting? Carte Blanche Consumer finds out.  Presenter: Devi Sankaree Govender Producer: Nguni Productions

Credit

Unless you’re disciplined, credit accounts can be a sure way to financial disaster. But what rights do you have if you’ve partially paid for goods and you’ve hit hard times? Carte Blanche Consumer asks if it’s possible to negotiate with your creditors.  Producer: Ashleigh Hamilton

Watch the show at 7pm on M-Net tomorrow, 3 June 2010 to find out more.

Source: Carte Blanche Consumer