As MTN is one of the largest mobile networks, with a high market share, it is reassuring to know that it is still working hard to improve its customer service. From the compliment given by Val Waldeck, it is clear that MTN and its staff still goes that extra mile when assisting their customers. She had the following to share:

Sharline at the Service Dept. went the extra mile and showed superb customer relations skill when I experienced problems with my new handset. Kept in touch and let me know when the replacement was ready. Excellent service.

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