Getting it right 100% of the time isn’t easy, but dealing with mistakes and complaints effectively does wonders to retain your customers and keep a positive perception of your brand. Well done to Cell C staff for getting this right:
“I submitted a complaint against the network and Karabo has been keeping me posted on the developments. I think that she is a star as she knows how to deal with clients, keep up the good work Karabo.” – Nomzamo Buthelezi
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