First impressions are often lasting ones, so it’s important to get off on the right foot. Here is a wonderful example of this from Vodacom:

“I would like to compliment the sales consultant, Nkululeke, for his assistance yesterday when I wanted to sign up a new contract. He was professional, friendly, courteous and showed expert knowledge about the various smart phones and contracts. I would like to give him a thumbs up for a job well done. Thank you Nkululeke. I wish every sales consultant were like you!” – Kathy Strehler

Submit feedback and share your customer service experiences this week.