I have a son who is a keen piano player, and for Christmas I bought him a keyboard and stand from a new music specialist shop that recently opened near us. It was a large heavy keyboard, and upon getting it home I unfolded the stand to see if it would support the keyboard, and [...]
From the Team: Music to your customers’ ears
Published in November 24th, 2008
Posted by Arno Kuhl in From the Team
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From the Team: The Times They Are a-Changin’ for South African Suppliers
Published in October 6th, 2008
It will be interesting to see how South African suppliers adapt over the coming months and years as the international financial situation evolves and impacts local markets. The extent of the international financial turmoil still has a long way to go but I have no doubt that local suppliers of goods and services [...]
From the Team: the importance of training your staff
Published in September 1st, 2008
Posted by Arno Kuhl in From the Team
I recently had the misfortune of having my wallet stolen and had to replace my credit cards. I had cards from different banks which each had different postal addresses, so I had to collect the cards from two different post offices.
Collecting the cards from the first post office was straight forward – I [...]
From the Team: This is your customer calling…
Published in July 14th, 2008
How often do you phone a company and end up listening to your local radio station (or even worse, muzak) while waiting for a response? As someone who needs to regularly query prices or place orders I often wonder (somewhat irritably) how much I’m paying Telkom to listen to music. It’s not as [...]
From the Team
Published in May 12th, 2008
Posted by Arno Kuhl in From the Team
Companies are constantly looking for an edge, some way to differentiate themselves from their competitors. There’s a limit to how far they can compete in terms of price, so they turn their attention to other areas. Advertising, location and staff training are obvious areas, but they all cost money and take time, and are generally [...]
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