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	<title>Getclosure Blog &#187; Arno Kuhl</title>
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	<description>Complaints made easy!</description>
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		<title>From the Team: Music to your customers&#8217; ears</title>
		<link>http://www.getclosure.co.za/blog/2008/11/24/from-the-team-music-to-your-customers-ears/</link>
		<comments>http://www.getclosure.co.za/blog/2008/11/24/from-the-team-music-to-your-customers-ears/#comments</comments>
		<pubDate>Mon, 24 Nov 2008 12:20:24 +0000</pubDate>
		<dc:creator>Arno Kuhl</dc:creator>
				<category><![CDATA[Business Blitz]]></category>
		<category><![CDATA[About getclosure!]]></category>
		<category><![CDATA[customers]]></category>
		<category><![CDATA[CustomerService]]></category>
		<category><![CDATA[music]]></category>
		<category><![CDATA[musicalinstruments]]></category>
		<category><![CDATA[salesman]]></category>

		<guid isPermaLink="false">http://www.getclosure.co.za/blog/?p=290</guid>
		<description><![CDATA[
			
				
			
		
I have a son who is a keen piano player, and for Christmas I bought him a keyboard and stand from a new music specialist shop that recently opened near us. It was a large heavy keyboard, and upon getting it home I unfolded the stand to see if it would support the keyboard, and [...]]]></description>
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		<title>From the Team: The Times They Are a-Changin&#8217; for South African Suppliers</title>
		<link>http://www.getclosure.co.za/blog/2008/10/06/from-the-team-the-times-they-are-a-changin-for-south-african-suppliers/</link>
		<comments>http://www.getclosure.co.za/blog/2008/10/06/from-the-team-the-times-they-are-a-changin-for-south-african-suppliers/#comments</comments>
		<pubDate>Mon, 06 Oct 2008 10:06:29 +0000</pubDate>
		<dc:creator>Arno Kuhl</dc:creator>
				<category><![CDATA[Business Blitz]]></category>
		<category><![CDATA[delivery]]></category>
		<category><![CDATA[financial]]></category>
		<category><![CDATA[global]]></category>
		<category><![CDATA[services]]></category>
		<category><![CDATA[SouthAfrican]]></category>
		<category><![CDATA[suppliers]]></category>

		<guid isPermaLink="false">http://www.getclosure.co.za/blog/?p=219</guid>
		<description><![CDATA[
			
				
			
		
 
 
It will be interesting to see how South African suppliers adapt over the coming months and years as the international financial situation evolves and impacts local markets. The extent of the international financial turmoil still has a long way to go but I have no doubt that local suppliers of goods and services [...]]]></description>
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		<title>From the Team: the importance of training your staff</title>
		<link>http://www.getclosure.co.za/blog/2008/09/01/from-the-team-the-importance-of-training-your-staff/</link>
		<comments>http://www.getclosure.co.za/blog/2008/09/01/from-the-team-the-importance-of-training-your-staff/#comments</comments>
		<pubDate>Mon, 01 Sep 2008 14:40:22 +0000</pubDate>
		<dc:creator>Arno Kuhl</dc:creator>
				<category><![CDATA[Business Blitz]]></category>
		<category><![CDATA[credit cards]]></category>
		<category><![CDATA[judgement]]></category>
		<category><![CDATA[Post Office]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[SMS]]></category>
		<category><![CDATA[training]]></category>

		<guid isPermaLink="false">http://www.getclosure.co.za/blog/?p=167</guid>
		<description><![CDATA[
			
				
			
		
  
I recently had the misfortune of having my wallet stolen and had to replace my credit cards. I had cards from different banks which each had different postal addresses, so I had to collect the cards from two different post offices.
Collecting the cards from the first post office was straight forward &#8211; I [...]]]></description>
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		<title>From the Team: This is your customer calling…</title>
		<link>http://www.getclosure.co.za/blog/2008/07/14/from-the-team-this-is-your-customer-calling%e2%80%a6/</link>
		<comments>http://www.getclosure.co.za/blog/2008/07/14/from-the-team-this-is-your-customer-calling%e2%80%a6/#comments</comments>
		<pubDate>Mon, 14 Jul 2008 10:29:57 +0000</pubDate>
		<dc:creator>Arno Kuhl</dc:creator>
				<category><![CDATA[Business Blitz]]></category>
		<category><![CDATA[choice]]></category>
		<category><![CDATA[company]]></category>
		<category><![CDATA[phone]]></category>
		<category><![CDATA[professionally]]></category>
		<category><![CDATA[respond]]></category>
		<category><![CDATA[Telkom]]></category>

		<guid isPermaLink="false">http://www.getclosure.co.za/blog/?p=88</guid>
		<description><![CDATA[
			
				
			
		
How often do you phone a company and end up listening to your local radio station (or even worse, muzak) while waiting for a response?  As someone who needs to regularly query prices or place orders I often wonder (somewhat irritably) how much I’m paying Telkom to listen to music.  It’s not as [...]]]></description>
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		<title>From the Team</title>
		<link>http://www.getclosure.co.za/blog/2008/05/12/from-the-team-5/</link>
		<comments>http://www.getclosure.co.za/blog/2008/05/12/from-the-team-5/#comments</comments>
		<pubDate>Mon, 12 May 2008 11:13:42 +0000</pubDate>
		<dc:creator>Arno Kuhl</dc:creator>
				<category><![CDATA[Business Blitz]]></category>
		<category><![CDATA[communications]]></category>
		<category><![CDATA[customers]]></category>
		<category><![CDATA[response]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[skills]]></category>

		<guid isPermaLink="false">http://www.getclosure.co.za/blog/?p=31</guid>
		<description><![CDATA[
			
				
			
		
Companies are constantly looking for an edge, some way to differentiate themselves from their competitors. There’s a limit to how far they can compete in terms of price, so they turn their attention to other areas. Advertising, location and staff training are obvious areas, but they all cost money and take time, and are generally [...]]]></description>
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