Good news for South African cell phone users - The Department of Communications has called for interconnect fees to drop by 30c. This means that each time someone wants to make a call to another network (e.g. from Vodacom to MTN) the networks will only pay each other R0,95 to switch calls, compared to R1,25 [...]

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Guest post by Proudly South African.

Local enterprises are the lifeblood of any country which has its sights set on sustainable economic growth and real social development. However, growing and developing into thriving businesses that can contribute to employment creation first and foremost requires that a sustained demand is established for the products and services [...]

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When a customer is so happy with a company that they want to be a part of it one day, you know that that company is definitely doing something right.
This week we congratulate KFC on their fantastic customer service, as complimented by a true fan, Nqobile:
“I have never ever eaten something like this before. People [...]

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When the Consumer Protection Act comes into effect in October 2010, companies are going to need to adjust their customer loyalty programmes in order to comply with the new requirements of the Act.An article on Bizcommunity reports that loyalty programmes will need to be revised in order to ensure that consumers’ fundamental rights are protected, [...]

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A new computer virus has been detected in South Africa by Symantec, a global computer security company. The virus is named Clampi, and is said to target online bankers by copying their usernames and passwords when they are entered on banking websites. According to a report on Fin24.com, the virus was first detected in 2008, [...]

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The Presidency hotline has been up and running now for just over two weeks. The aim of the hotline is to let disgruntled citizens call the President’s office on a toll-free number (17737) and lodge their queries or complaints about government inefficiency.
According to an article on The Mail and Guardian Online, the hotline received more [...]

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Guest post by the Rocking the Daisies team.

In October 2007, Collect-a-Can made a Guinness World Record of collecting the most steel cans in one month. Almost two million steel cans were collected. According to Mathabo Phomane, PR and marketing manager for Collect-a-Can,  they are determined to break their own record this year.

The media partner for [...]

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It is often the little things which we do not expect which make for a great customer service experience.
Justin recently made a purchase from Game in Somerset Mall, and had the following compliment to give:
“I phoned Game to enquire about a microwave. I spoke to a salesman, Sam. He was very efficient and could give me [...]

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Identity fraud is becoming more common than you think. A recent study in the UK, run by Yougov, estimated that one in eight adults have been the victims of identity fraud. As awful as these statistics are, there are local measures set in place to prevent consumers from becoming victims of ID fraud.

Wendy Knowler writes [...]

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South Africa’s law on smoking was recently amended, and are becoming stricter as they continue to prohibit smoking in certain areas.

The Tobacco Products Control Amendment Act, No. 23 of 2007, recently approved by President Jacob Zuma, aims to control smoking in public places, such as restaurants, pubs and bars, and reduce the amount of smoking [...]

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