The following two compliments were both submitted for MTN yesterday – demonstrating the fact that customer service is a top priority for them.
“Many thanks for your prompt response in dealing with my problem. I always preferred MTN to the other competitors and having assesed my network problem and providing me with a solution to it [...]
Compliment of the week: MTN
Published in February 17th, 2012
Posted by Emma Donovan in Top Rated
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Compliment of the week: Vodacom
Published in February 10th, 2012
Posted by Emma Donovan in Top Rated
First impressions are often lasting ones, so it’s important to get off on the right foot. Here is a wonderful example of this from Vodacom:
“I would like to compliment the sales consultant, Nkululeke, for his assistance yesterday when I wanted to sign up a new contract. He was professional, friendly, courteous and showed expert knowledge [...]
Compliment of the week: African Bank
Published in February 3rd, 2012
Posted by Emma Donovan in Top Rated
Congratulations to African Bank for making customer service a top priority:
“My sincerest appreciation towards Mr Keren, branch manager at the Upington branch, for his serious and immediate effort to solve the complaint I had about services from African Bank. With respect I commend an appraisal for his professional approach and friendly manner in which he [...]
Compliment of the week: Cell C
Published in January 27th, 2012
Posted by Emma Donovan in Top Rated
Cell C has received a whole string of compliments on the Getclosure site in the last couple of days. It’s great to hear that they are responding to feedback so quickly and effectively. Here is the latest one:
“…this complaint was dealt with immediately… i received an email and a phone call within 2 hours of [...]
Compliment of the week: Multichoice, Randburg
Published in January 20th, 2012
Posted by Emma Donovan in Top Rated
There is nothing better than speedy, efficient service. Keep it up Multichoice:
“Took my faulty decoder (out of warranty) to be checked at the walk in centre. A faulty power supply was diagnosed and repaired in record time at NO CHARGE. I’m delighted, that’s what a good client relationship is all about.” – Ken
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