“Thank goodness 2008 is over” has been the recurring theme in many of the messages I have received from friends and colleagues over the last few weeks. Yes, it has been a tough year for most people – and not only in South Africa. Across the globe, people have faced the worst economic turmoil [...]
From the Team: High hopes for 2009
Published in December 29th, 2008
Posted by Ian Donovan in From the Team
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From the Team: Campaigning for success
Published in November 10th, 2008
Posted by Ian Donovan in From the Team
Politics in the USA will never be the same again after Barack Obama’s brilliant campaign. Using the “Yes we can!” mantra, he managed to persuade his electorate that change is needed in the USA, and that change is possible. Can it really be doubted that – not just in the USA, but also across the [...]
From the Team: Codes of Conduct
Published in September 22nd, 2008
Best practice requires that organisations do have a procedure for dealing appropriately with consumer complaints. According to the British Standards Institution, one of the leading suppliers of management systems, codes of conduct should form part of an effective approach to complaints management. And the International Standards Organisation has recently published ISO 10001, a [...]
From the Team: Dispute Avoidance
Published in August 4th, 2008
Posted by Ian Donovan in From the Team
Dispute avoidance. Those two words underpin the getclosure! approach. A dispute arises when two parties are unable to resolve their differences. In our business, the two parties are a consumer and a supplier. And a dispute arises when the supplier is unable to resolve a complaint to the consumer’s satisfaction.
getclosure! is [...]
From the Team: Watching the Pennies
Published in June 16th, 2008
Posted by Ian Donovan in From the Team
It’s time to be more careful about money so I decided last week to look into opening a savings account with transactional capability. My needs are simple: a card to draw money from ATMs and to transact at retailers, internet banking and the best possible rate of interest on the money in my account. [...]
From the Team
Published in April 14th, 2008
Posted by Ian Donovan in From the Team
By way of introduction, I’m one of the “boring old farts” behind the idea of getclosure! Actually, I’m the oldest of them. Fortunately the team that actually delivers our service is a lot younger – in fact, their average age is just 23!
I’m really proud of the exceptional service that our young team delivers. [...]
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