“Thank goodness 2008 is over” has been the recurring theme in many of the messages I have received from friends and colleagues over the last few weeks. Yes, it has been a tough year for most people – and not only in South Africa. Across the globe, people have faced the worst economic turmoil [...]

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Politics in the USA will never be the same again after Barack Obama’s brilliant campaign.  Using the “Yes we can!” mantra, he managed to persuade his electorate that change is needed in the USA, and that change is possible.  Can it really be doubted that – not just in the USA, but also across the [...]

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Best practice requires that organisations do have a procedure for dealing appropriately with consumer complaints. According to the British Standards Institution, one of the leading suppliers of management systems, codes of conduct should form part of an effective approach to complaints management. And the International Standards Organisation has recently published ISO 10001, a [...]

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Dispute avoidance. Those two words underpin the getclosure! approach. A dispute arises when two parties are unable to resolve their differences. In our business, the two parties are a consumer and a supplier. And a dispute arises when the supplier is unable to resolve a complaint to the consumer’s satisfaction.
getclosure! is [...]

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It’s time to be more careful about money so I decided last week to look into opening a savings account with transactional capability. My needs are simple: a card to draw money from ATMs and to transact at retailers, internet banking and the best possible rate of interest on the money in my account. [...]

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